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Privacy Policy

Privacy Policy

1. Introduction

Watsee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI chatbots.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us or use our services, we may collect:

  • Contact Information: Name, email address, phone number, company name

  • Business Information: Your business needs, project requirements, industry type

  • Communication Content: Messages you send us via email, contact forms, or WhatsApp

  • Project Data: Information you share for custom AI development projects

2.2 Information Collected Through Our AI Chatbots

When you interact with AI chatbots we develop (including our demo chatbots):

  • Message Content: The questions and messages you send to the chatbot

  • Conversation Metadata: Timestamp, conversation flow, user interactions

  • Technical Data: Device type, browser information (collected automatically)

Important: We do not permanently store conversation data from chatbot interactions. Messages are processed in real-time through our AI systems and are not saved to permanent storage.

2.3 Information Collected for Client Projects

When we build chatbots for our clients:

  • Client Data: We process data on behalf of our clients as a service provider

  • End-User Data: Conversations between client chatbots and their customers are controlled by the client, not by us

  • We act as a data processor, and our clients are the data controllers

2.4 Automatically Collected Information

When you visit our website:

  • Log Data: IP address, browser type, pages visited, time spent

  • Cookies: We may use cookies to improve user experience (see Section 8)

  • Analytics: Website usage patterns and performance metrics

3. How We Use Your Information

We use the collected information for:

3.1 Service Delivery

  • Responding to your inquiries and providing customer support

  • Developing and delivering custom AI solutions

  • Processing and improving chatbot responses

  • Managing and executing development projects

3.2 Business Operations

  • Communicating with you about our services

  • Sending project updates and important notifications

  • Improving our AI models and services

  • Analyzing service performance and usage patterns

3.3 Legal and Security

  • Complying with legal obligations

  • Protecting against fraud and abuse

  • Enforcing our Terms of Service

  • Maintaining system security

3.4 What We DON'T Do

  • ❌ We do not sell your personal information to third parties

  • ❌ We do not use chatbot conversations for advertising

  • ❌ We do not permanently store chatbot conversation history (unless specifically required for a project)

  • ❌ We do not share client project data with other clients

4. Data Processing and Storage

4.1 Real-Time Processing

Our AI chatbots process messages in real-time using:

  • AWS Lambda: Serverless computing for chatbot logic

  • LangGraph/LangChain: AI agent frameworks for intelligent responses

  • Large Language Models: Third-party AI services (OpenAI, Anthropic, etc.)

Messages are processed temporarily in memory and are not written to permanent storage.

4.2 Project Data Storage

For custom development projects:

  • Project-related communications are stored securely

  • Code and configurations are stored on secure servers

  • Client data is stored according to project agreements

  • Data retention periods are specified in project contracts

4.3 Data Location

Your data may be processed and stored:

  • Primary: Israel (our main operations)

  • Cloud Services: AWS data centers (various regions)

  • AI Services: Third-party AI provider servers

We ensure appropriate safeguards for international data transfers.

5. Third-Party Services

We use the following third-party services that may process your data:

5.1 AI and Infrastructure Services

  • AWS (Amazon Web Services): Cloud hosting and serverless computing

  • OpenAI, Anthropic, or similar: Large Language Model APIs

  • LangChain/LangGraph: AI agent frameworks

5.2 Communication Platforms

  • WhatsApp Business API: Provided by Meta Platforms

  • Email Services: For business communications

5.3 Analytics and Monitoring

  • Website Analytics: To understand website usage

  • Performance Monitoring: To ensure service quality

Each third-party service has its own privacy policy governing their data practices.

6. Data Sharing and Disclosure

6.1 We Share Data With:

Service Providers: Third-party vendors who help us operate our business (cloud hosting, AI services, payment processors)

AI Service Providers: LLM APIs process message content to generate chatbot responses

Clients: When we build solutions for clients, they control their own end-user data

6.2 We May Disclose Data When:

  • Required by law or legal process

  • Necessary to protect our rights or safety

  • With your explicit consent

  • In connection with a business transfer (merger, acquisition)

6.3 We Do NOT:

  • Sell personal data to third parties

  • Share client project data with other clients

  • Use client data for our own marketing

  • Disclose confidential business information

7. Data Security

We implement appropriate technical and organizational measures:

7.1 Technical Measures

  • Encrypted data transmission (HTTPS/TLS)

  • Secure cloud infrastructure (AWS)

  • Access controls and authentication

  • Regular security updates and monitoring

  • WhatsApp end-to-end encryption (for WhatsApp messages)

7.2 Organizational Measures

  • Limited employee access to personal data

  • Confidentiality agreements with team members

  • Regular security training

  • Data breach response procedures

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking Technologies

8.1 What We Use

Our website may use cookies and similar technologies:

  • Essential Cookies: Required for website functionality

  • Analytics Cookies: To understand website usage

  • Preference Cookies: To remember your settings

8.2 Your Cookie Choices

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

9. Your Privacy Rights

Under Israeli privacy law and applicable regulations, you have the right to:

9.1 Access and Control

  • Access: Request a copy of your personal data

  • Correction: Update or correct inaccurate data

  • Deletion: Request deletion of your personal data

  • Objection: Object to certain data processing activities

  • Portability: Receive your data in a portable format (where applicable)

9.2 Chatbot Interactions

  • Opt-Out: Stop using our chatbot services at any time

  • No Stored History: We don't maintain permanent conversation logs (in most cases)

9.3 How to Exercise Your Rights

Contact us through:

  • Email: [Your business email]

  • Contact form on our website

  • WhatsApp: +972 52-681-2575

We will respond to requests within 30 days.

10. Data Retention

10.1 Retention Periods

  • Chatbot Conversations: Not permanently stored (processed in real-time only)

  • Contact Inquiries: Retained while active, deleted upon request

  • Project Data: Retained for project duration + legal requirements

  • Business Communications: Retained as needed for business purposes

  • Website Analytics: Aggregated data retained indefinitely

10.2 Deletion

You can request deletion of your data at any time. We will comply unless we have a legal obligation to retain it.

11. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect information from children under 18. If we discover we have collected data from a child, we will delete it promptly.

12. International Data Transfers

We operate primarily in Israel but use international cloud services. When data is transferred internationally:

  • We use reputable service providers (AWS, OpenAI, etc.)

  • Appropriate safeguards are in place (standard contractual clauses, etc.)

  • Data protection standards are maintained

13. Client Responsibilities

If you are our client and we build chatbots for you:

13.1 You Are Responsible For:

  • Informing your end-users about data processing

  • Having your own privacy policy for your users

  • Obtaining necessary consents from your users

  • Complying with applicable privacy laws

13.2 We Act As:

  • A data processor on your behalf

  • Following your instructions for data processing

  • Providing technical safeguards

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services

  • New legal requirements

  • Industry best practices

Notice of Changes:

  • Updated policy will be posted on this page

  • "Last Updated" date will be revised

  • Material changes will be communicated via email or website notice

Your continued use of our services after changes constitutes acceptance.

15. Contact Us

If you have questions about this Privacy Policy or our data practices:

Watsee

For privacy-specific inquiries or to exercise your rights, please contact us through the channels above with "Privacy Request" in the subject line.

16. Governing Law

This Privacy Policy is governed by the laws of the State of Israel. Any disputes shall be resolved in the competent courts of Israel.

Summary (Plain Language)

What data we collect:

  • Contact info when you reach out to us

  • Messages you send to our chatbots (processed, not stored)

  • Project information for development work

How we use it:

  • To provide our AI development services

  • To make our chatbots work

  • To communicate with you about projects

What we DON'T do:

  • Store your chatbot conversations permanently

  • Sell your data

  • Share client information with others

Your rights:

  • Access your data

  • Request deletion

  • Stop using our services anytime

Questions? Contact us at +972 52-681-2575

This privacy policy is designed to comply with Israeli privacy law and international best practices. For specific legal advice, consult with a privacy attorney.

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